Civon Refund Policy

Effective date: 2026-10-18

Generation credits

These credit rules apply to image and video generation. For account tasks, when an accepted generation fails before Civon stores a usable output, the system automatically attempts to return the credits charged for that task.

For guest trial tasks, moderation rejections, moderation-system failures, and cancellation before submission to the AI provider return the charged trial credits. Other failed guest trial tasks, including provider or storage failures, do not automatically restore trial credits. Trial credits have no cash value and are not eligible for a payment refund.

Credit refunds are idempotent, so retries cannot create duplicate credits. A successful output is not refundable merely because its style or quality did not match a subjective expectation.

One-time Credit Packs

Credit Packs are one-time purchases and do not automatically renew. Credit Pack credits are valid for one year after purchase and then expire. Buying a Credit Pack does not start or upgrade a subscription and does not unlock Pro or Ultra account benefits. An entirely unused Credit Pack may be eligible for a full payment refund if you contact [email protected] within 7 days of purchase. Packs with any consumed credits are normally non-refundable. If a refund or chargeback is issued, unused credits from that purchase are revoked. If purchased credits were already spent, the account may carry a Premium credit debt and generation may be paused until it is resolved.

Subscriptions

You can cancel renewal from your Account page or, when available, the Stripe Customer Portal. Cancellation takes effect at the end of the paid billing period; it does not automatically refund the current period. Subscription payments are normally non-refundable once monthly credits have been delivered or used. We may approve refunds required by law or for a verified duplicate charge or billing error.

How to request review

Email [email protected] from your account email with the Stripe receipt or order ID, purchase date, and reason. Do not send card numbers. Approved refunds are returned to the original payment method; bank processing time is outside our control. This Policy does not limit mandatory consumer rights.